Returns and Exchanges

Return Policy

Items may be returned within 30 days of the purchase date. All return items must be received at our warehouse and inspected before a refund can be processed. Once your return is received and inspected, your refund will be processed, and a credit will be applied to your original payment method. Please allow up to 72 hours for refund processing.

Eligibility requirements:

  • The item must be returned within 30 days of purchase
  • A receipt or proof of purchase must be presented or accompany the returned item
  • The item must be unused and in the same condition it was received
  • The item must be in the original packaging

Any return attempts that do not meet the above criteria will be returned to the customer with an explanation letter

Late or Missing Refunds

Depending on your banking institution, in some instances, it may take some time before your refund is officially posted to your account. If you have been approved for a refund but have not received a credit yet, please contact your banking institution and / or credit card company first. Afterwards, if the status of your refund is still not clarified, please contact customer service.

Defective Item Replacement

Defective items may be replaced at no cost to the customer within one week of delivery. Upon verification and approval, a replacement item will be shipped at our cost, and a return shipping label will be included in the package to return the defective item to us. If the item to be replaced is no longer in stock or unavailable, the customer will be given the opportunity to choose an alternative replacement item.

For defective item claims outside one week of delivery but within 30 days of the purchase date, a return shipping label will be provided to the customer to ship the item to our warehouse for inspection. Upon receipt, a determination will be made if the item is eligible for replacement or if repairs are to be performed. The replacement item, or repaired item, will then be shipped to the customer at no cost.

For any item(s) requiring warranty repair after 30 days from the purchase date, and for all other defective item claims, please contact customer service.

Exchanges Policy

Items may be exchanged for comparable cost items within 30 days of the original purchase date. All exchange items must be received at our warehouse and inspected before an exchange can be issued.

Eligibility requirements:

  • The exchange request must be made within 30 days of purchase
  • A payment $10.00 must accompany the exchange item to cover the cost of return shipping
  • The item must be unused and in the same condition that it was received
  • The item must be in the original packaging

Any exchange attempts that do not meet the above criteria will be returned to the customer with an explanation letter